zero-tolerance rules make zero sense
Security expert Bruce Schneier has a great editorial on zero-tolerance rules. So what are zero-tolerance policies?
These so-called zero-tolerance policies are actually zero-discretion policies. They’re policies that must be followed, no situational discretion allowed. We encounter them whenever we go through airport security: no liquids, gels or aerosols.
Why are they annoying?
These policies enrage us because they are blind to circumstance. Editorial after editorial denounced the suspensions of elementary school children for offenses that anyone with any common sense would agree were accidental and harmless. The Internet is filled with essays demonstrating how the TSA’s rules are nonsensical and sometimes don’t even improve security. I’ve written some of them. What we want is for those involved in the situations to have discretion.
And finally, Schneier’s recommended solution to them! (emphasis added at the end)
The solution is to combine the two, rules and discretion, with procedures to make sure they’re not abused. Provide rules, but don’t make them so rigid that there’s no room for interpretation. Give the people in the situation — the teachers, the airport security agents, the policemen, the judges — discretion to apply the rules to the situation. But — and this is the important part — allow people to appeal the results if they feel they were treated unfairly. And regularly audit the results to ensure there is no discrimination or favoritism. It’s the combination of the four that work: rules plus discretion plus appeal plus audit.